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selametjudi operates under terms that govern your account, your data, and the transactions you make through OVO, QRIS, and other supported local payment methods. This page sets out what applies to your account, what falls outside our direct scope, and how you can reach us when a question arises. Availability of account access depends on local law and eligible regions.
Our terms exist to be readable, not to bury obligations in paragraphs of clause references. When you open an account with us, you accept conditions that govern how your account is created, how transactions are recorded, and how your data is stored and used. We process deposits and withdrawals through OVO, QRIS, and other local payment rails; each transaction generates a record tied to your account wallet, and that record is the authoritative source if a question ever comes up about a payment. We do not share your personal data with third parties for marketing purposes. Data we collect — account details, transaction history, device identifiers — is used to operate your account, prevent fraud, and respond to your support requests. Retention periods follow applicable local regulation. Where local law in Indonesia limits or conditions access to our platform, those conditions take precedence. We update these terms when our operations or applicable rules change; the current version is always the one shown on this page, and continued use of your account after an update constitutes acceptance. If any clause conflicts with mandatory local consumer-protection rules in Indonesia, the local rule applies.
Not every part of your account experience falls under the same set of rules. The table below draws the lines clearly so you know where our terms apply and where a different framework governs.
Creating, logging into, and managing your selametjudi account — including password resets, device sessions, and account-level settings — falls fully within this policy. The steps and verification requirements shown in your account screen are the operative instructions.
Deposits and withdrawals processed through OVO, QRIS, DANA, and GoPay are covered. The record shown in your account transaction history is the reference point for any payment question. Payment rail terms from the provider also apply alongside ours.
Game content supplied by studios available in the lobby — including Pragmatic Play and Microgaming titles — is delivered under those studios' respective content licences. Our terms govern your account interaction with that content, not the content rules set by the studio.
External links, payment provider interfaces, and device platforms fall outside this policy. Where you leave selametjudi's account environment — including OVO or GoPay's own apps — their terms govern that part of the journey.
You have concrete options under this policy, and exercising them does not require legal knowledge. To review your transaction records, open the history section inside your account after login — every deposit and withdrawal processed through OVO, QRIS, DANA, or GoPay appears there with a timestamp and status. To correct personal details — name spelling, contact information, wallet identifiers — use the account settings fields and follow the verification steps shown on screen. If a correction requires identity confirmation that cannot be completed in-app, our support channel handles it directly. To raise a question about how your data is used, or to request that we review a specific record, contact us through the support path described in the section below. We aim to acknowledge data questions within a reasonable period and respond with the information we can confirm. If your account is restricted and you believe the restriction was applied in error, the dispute path is the same support channel — include your registered contact detail and the transaction or session reference shown in your account.
Transaction history is in your account dashboard after login. Every OVO, QRIS, DANA, and GoPay transaction has a reference and status you can screenshot or note when contacting support.
Account settings let you update contact information and wallet identifiers. Follow the verification fields shown on screen; for changes that require identity confirmation, open a support request.
Send us your registered contact detail and describe what you are asking about. We work through the question using the records tied to your account and respond with what we can confirm.
If an access restriction affects your account and you believe it should be reviewed, contact support with the reference shown in your account. We log every request and follow up in turn.
When a legal or account question comes up, these are the paths to reach us. Have your registered contact detail ready — it lets us pull your account record and respond accurately.
Open the chat icon from the account screen for direct contact during support hours. Good for transaction questions, account corrections, and policy clarifications that need a quick back-and-forth.
Send your question to the address listed in your account help section. Include your registered email or phone and the reference number from your account dashboard so we can locate your record immediately.
The help section inside your account covers common policy questions, data-access steps, and the process for requesting a record review. Check there first — it shows the current process, not a cached version.
Our approach to data is shaped by what your account actually needs. We store account credentials, transaction records, and device session data to keep your account running and to investigate problems when they arise. Cookies on the site handle session continuity and basic analytics — you can review cookie preferences through your browser settings at any time. Account security relies on login credentials you set; we do not store plain-text passwords, and we send no unsolicited requests for your credentials by any channel. If you want to request changes to the data we hold, or ask what specific data is associated with your account, the support paths listed above are how you reach us. We retain account records for as long as required under applicable local rules, then remove personal data that is no longer needed for operational or legal purposes.
Account details and transaction history are stored securely and used only to operate your account, resolve disputes, and meet legal retention requirements under applicable Indonesia regulation.
Session cookies keep your login active across your browsing session. Analytics cookies help us understand how the account screens are used. Adjust your browser settings to manage both at any time.
Your login credentials protect your account. We do not request passwords by chat, email, or phone. If you receive such a request, do not respond — contact support through your account immediately.
To see what data we hold on your account, or to ask about corrections and retention, reach out through the support email or live chat with your registered contact detail ready.
These are the questions we actually get about account terms, data, and user rights at selametjudi.
We collect the details you provide when registering, your transaction history (including OVO, QRIS, DANA, and GoPay records), device session identifiers, and account activity logs. This data is used to operate your account, process payments, and respond to support requests.
Retention periods follow applicable local regulation in Indonesia. Transaction records are kept for as long as legally required. Personal data that is no longer needed for operations or legal purposes is removed. You can ask about the specific retention period for your account data through our support channel.
Yes. Your full transaction history is available in the account dashboard after login — every deposit and withdrawal is listed with a timestamp and reference. If you need a formal record for another purpose, contact support with your registered detail and we will confirm what we can provide.
Go to account settings after login and follow the fields shown there. Some changes require identity verification steps displayed on that screen. If you cannot complete verification in-app, open a support request and our team will guide you through the process directly.
We retain transaction records and account data for the period required under applicable local rules, even after an account is closed. Personal data that falls outside mandatory retention is removed after that period. Contact us if you have a specific question about what stays on record.
Reach out through the live chat in your account or by email at the address in the help section. Include your registered contact detail and a description of the concern. We log every request and respond with the information we can confirm from your account record.