Live / Mobile
Here you will find clear answers to the questions we hear most often — from logging in on your phone to checking your OVO or QRIS transaction history. Each entry below points you to the exact step or screen inside your account so you can get back to what you were doing.
Every feature on selametjudi is shaped around one idea: when you return to your account, the path back should be short. Your wallet balance, transaction log, and game lobby are each one tap away from the home screen. The same account works on any device without a separate login.
Your account state — wallet balance, active sessions, recent activity — carries over whether you switch from a phone browser to a desktop tab. No second login, no session reset. Pick up exactly where you left off on the device that is in your hand right now.
OVO and QRIS transaction records are stored in your account dashboard under Transaction History. Each entry shows the amount, method, date and status. You do not need to check your e-wallet app separately — the record is already inside your account.
Our help centre is structured as a decision tree: choose your topic, then the sub-issue, and you land on the exact answer or the right support channel. It is built for one-thumb navigation so you can resolve most questions without leaving the FAQ page.
After login the lobby loads your last category first. If you were browsing slots from Pragmatic Play or a live table from Microgaming, that section stays in view. You are not dropped at a generic home screen — the lobby remembers your position.
The FAQ covers four main areas: account access, wallet and payments, game lobby navigation, and support contact. Each section answers the specific question a returning player is most likely to have, and links to the relevant screen inside the account. For payment questions, the FAQ focuses on the two verified local rails we support: OVO and QRIS. Both methods require your account wallet to be active, and transaction status is always visible under the Transaction History tab after login. If a transfer shows as pending, the FAQ explains the status labels so you can read the record yourself rather than waiting for a support reply. Game lobby questions cover how the category filter works, where to find titles from studios like Pragmatic Play and JDB, and how the lobby restores your last position after login. Sport betting questions — including how Liga 1 and European football markets are listed — are covered under the Sportsbook FAQ section. For anything the FAQ does not resolve, the support section at the bottom of this page lists the active contact channels and their scope, so you reach the right team first.
These figures reflect the structural facts of the platform as it is configured today — the game categories available, the languages supported, the payment rails active, and the contact routes open to you.
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Most questions are resolved inside the FAQ decision tree. When yours is not, these are the three routes that connect you to a real answer. Each channel has a specific scope — use the one that matches your issue so you get the right team on the first contact.
Open the chat icon from any page while logged in. This channel handles OVO deposit queries, QRIS scan status, wallet balance discrepancies, and login access issues. Chat is available during published hours shown on the contact page inside your account dashboard.
For transaction disputes that require a written record — such as an OVO transfer that debited but did not credit your wallet — use the email address listed under Contact Us in account settings. Include your account ID and the transaction reference from your Transaction History tab.
Before contacting support, work through the FAQ decision tree on this page. Select your topic, then the sub-issue. Most wallet status questions, login steps, and lobby navigation answers are resolved here without waiting for a reply from the support team.
Every FAQ answer on this page is written from the actual account flows and payment configurations active on selametjudi today. We do not publish answers to questions we cannot verify, and we update entries when a flow changes rather than leaving outdated steps in place.
Each FAQ entry describes steps that exist inside your account right now — the actual menu path, the real status label, the exact tab name. We do not write answers based on how other platforms work or how a feature is described in documentation we have not verified ourselves.
OVO and QRIS are the two payment methods we have confirmed active on this platform. The FAQ covers only these two. We do not describe payment methods that are not verified on selametjudi, so every payment answer here reflects the actual options in your deposit and withdrawal screens.
Lobby navigation answers reference studios and categories that are active today: Pragmatic Play slots, Microgaming live tables, JDB fishing games, Bigtime Gaming titles, and Joker games. If a category is not in the live catalogue, it is not in the FAQ.
The contact channels listed in the support section are the routes open right now. Hours and availability are shown inside your account dashboard, not published as a fixed promise here, because they can change. Check the Contact Us page after login for the current state.
These three areas of the lobby each have a different pace and interface, but they share the same account infrastructure. Understanding what is the same across all three helps you move between them without confusion — and knowing what differs helps you pick the right section for what you want to do right now.
The slot lobby is organised by studio filter. Select Pragmatic Play, JDB, Bigtime Gaming or Joker from the filter row to see only that studio's titles. Your last selected filter is saved so the next visit restores your position. Wallet balance and transaction history work identically here as in every other section.
Live casino shows an active table list with seat availability updated in the lobby view. Microgaming and Pragmatic Play supply the live dealer tables available on selametjudi. Account wallet, support access and transaction history are the same ones you use everywhere else — no separate live casino account.
The sportsbook lists football markets — including Liga 1 and European competitions — alongside other sports. Market availability depends on the schedule and on local law in eligible regions. Your bet history is stored in the same Transaction History tab used for wallet deposits, so everything is in one place.
One account, one wallet, one transaction log, one support path. Whether you deposit via OVO before a live baccarat session or scan a QRIS code before opening the slot lobby, the balance lands in the same wallet and the record appears in the same Transaction History tab. Switch sections freely — nothing resets.
These are the questions we receive most often through support and search. Each answer points to the specific screen or step inside your account so you can verify it yourself.
Log in and go to Transaction History under your account menu. Each OVO transfer appears with a status label: Pending, Completed or Failed. If the status shows Pending for longer than the window described on the deposit screen, use Live Chat with your transaction reference number visible in that same log.
Yes. selametjudi uses a single account across all browsers and devices. Your wallet balance, last lobby position and transaction history are the same whether you open the site on a phone or a desktop. There is no separate mobile account and no additional login step when you switch devices.
QRIS deposits appear in Transaction History with the label QRIS alongside the amount, date and status. The entry is added as soon as the scan is processed. If the status reads Pending, the deposit screen shows the expected confirmation window — check that tab before contacting support.
The lobby restores your last browsed category after login. If you were in the Pragmatic Play slot section before logging out, it loads that section first. To change the starting section, browse to a different category and then log out — the lobby saves the last position you visited, not a fixed default.
The lobby carries titles from Microgaming, Bigtime Gaming, Pragmatic Play, JDB and Joker. Each studio has its own filter in the slot and live casino sections. Live dealer tables are supplied by Microgaming and Pragmatic Play. Availability depends on your region and local law where applicable.
Use Live Chat for wallet and account issues — the chat icon is accessible from any page while logged in. For transaction disputes that need a written record, use the email address listed under Contact Us in your account settings. Current support hours are shown on the Contact Us page inside your account dashboard after login.